Articles
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Implementing Fractional Leadership in FinTech: Accelerating Strategic Growth
Executive Summary
As fintech companies navigate the ever-changing digital landscape, effective leadership remains crucial to achieving sustainable growth and innovation. However, finding the right executive leadership for the unique challenges and opportunities within this sector can be daunting. Fractional leadership offers a solution, providing fintech companies access to high-level expertise without the long-term commitment.
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From Acquisition to Loyalty: Mastering the Art of Customer Satisfaction in B2B Software & Services
Executive Summary
By adopting a holistic approach, software and service providers can elevate customer satisfaction, driving long-term success and loyalty. In the competitive software and services industry, customer satisfaction is paramount yet frequently falls below expectations. This white paper explores the multifaceted nature of customer satisfaction, identifying key areas for improvement across the customer journey. From client acquisition through implementation, service, and product development, it illuminates strategies that foster trust, efficiency, and innovation.
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The Imperative of Process and Technology Optimization in Banking Fintech for Future Success
Executive Summary
In an era where technological advancements and customer expectations are evolving rapidly, banking fintech companies stand at a pivotal crossroads. The sector's future hinges not just on adopting new technologies but also on optimizing existing processes to create lean, customer-centric, and scalable operations. This article, drawing insights from Scott Harvey's extensive experience at NewWave FinTech Consulting LLC, delves into why embracing process and technology optimization is crucial for banking fintech companies aiming to secure a competitive edge and ensure long-term success.
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The Keystone of Software Implementation Success: Engaging Subject Matter Experts
Executive Summary
In the evolving landscape of financial technology, businesses are continuously challenged to not only keep pace with technological advancements but to harness these changes to drive operational excellence. At NewWave FinTech Consulting, we've seen firsthand how the intricate process of software implementation can pivot from daunting to successful with one critical ingredient: the engagement of subject matter expertise.
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Navigating the Waves of Scalability in Fintech: The NewWave Approach
Executive Summary
In the rapidly evolving fintech sector, scalability remains a paramount challenge for companies striving to serve the banking sector effectively. As demand surges and technological advancements accelerate, fintech firms face the daunting task of scaling their operations, technology, and customer service to meet growing needs without compromising quality or efficiency. Here, we delve into the critical aspects of scalability and introduce a proven path to overcoming these hurdles, spearheaded by NewWave FinTech Consulting LLC and its founder, Scott Harvey.